Privacy Policy

Privacy Policy

Last updated: 26 August 2026

Demarco Couriers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, arrange a courier service or otherwise interact with us.

This Privacy Policy has been prepared with regard to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025 and, where applicable, the Privacy and Electronic Communications Regulations (PECR).

We may update this Privacy Policy from time to time to reflect changes to our services, the way we process personal information or changes in data protection law.

1. Who We Are

For the purposes of UK data protection law, the organisation responsible for your personal information is:

Demarco Couriers
Demarco Couriers trading as Demarco Leisure
245 North Gower Street
Camden Town
London
NW1 2NN

Email: [email protected]
Telephone: 07831 830240

You can also contact us at [email protected].

For the purposes of this Privacy Policy, “Demarco Couriers”, “we”, “us” and “our” refer to Demarco Couriers.

2. What Personal Information We Collect

The personal information we collect will depend on how you interact with us and the services you request.

This may include your name, postal address, delivery and collection addresses, email address, telephone number and other contact details.

If you request or arrange a courier service, we may also collect information relating to the collection and delivery, including delivery instructions, details of the sender and recipient, information about the goods being transported and information needed to complete the delivery safely and efficiently.

Where relevant, we may collect information relating to quotations, bookings, invoices, payments, correspondence and your previous interactions with us.

We may also collect technical information when you use our website. Depending on how the website is configured, this may include your IP address, browser type, device information, operating system, pages visited, approximate location and information about how you interact with the website.

If you contact us by telephone, email, contact form or another method, we may keep a record of that communication so that we can respond to your enquiry and maintain appropriate business records.

We do not intentionally collect special category personal data unless there is a specific and lawful reason for doing so.

3. How We Collect Your Personal Information

We may collect personal information when you:

    • visit or use our website;

    • contact us by telephone, email or contact form;

    • request a quotation;

    • arrange or use our courier services;

    • provide information relating to a collection or delivery;

    • make or receive a payment;

    • communicate with us about an existing or previous service; or

    • otherwise provide information to us in the course of dealing with our business.

We may also receive personal information from another person where this is necessary to provide a courier service. For example, a customer may provide us with the name, address and contact details of a recipient.

Where personal information is provided to us by somebody else, we will use it only where there is a lawful basis for doing so and in accordance with applicable data protection law.

4. How We Use Personal Information

We use personal information for purposes including:

    • responding to enquiries and requests for quotations;

    • arranging and carrying out courier collections and deliveries;

    • communicating with customers, senders and recipients about deliveries;

    • providing customer service and responding to queries or complaints;

    • processing payments and issuing invoices;

    • maintaining business and financial records;

    • managing our relationship with customers and suppliers;

    • preventing and detecting fraud, misuse or other unlawful activity;

    • protecting the security of our website, systems, staff and customers;

    • complying with legal and regulatory obligations;

    • establishing, exercising or defending legal claims; and

    • improving our services and website where this can be done lawfully.

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless we have a lawful basis to do so and, where required, have provided you with appropriate information.

5. Our Lawful Bases for Processing

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases.

Contract

We may process personal information where it is necessary to enter into or perform a contract with you. For example, we need certain information to arrange and complete a courier collection or delivery.

Legal Obligation

We may process personal information where processing is necessary for us to comply with a legal obligation, such as accounting, taxation, financial record-keeping or other legal requirements.

Legitimate Interests

We may process personal information where it is necessary for our legitimate interests, or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests.

This may include managing our business, maintaining customer records, dealing with enquiries, improving our services, preventing fraud, protecting our systems and establishing or defending legal claims.

Where we rely on legitimate interests, we will consider whether the processing is necessary and whether your interests and fundamental rights require greater protection.

Consent

In some circumstances, we may rely on your consent to process personal information.

Where consent is our lawful basis, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Direct Marketing

We may occasionally send marketing communications where we have a lawful basis to do so.

Where consent is required, we will ask for your consent before sending marketing communications and will provide an easy way to withdraw that consent.

You can ask us to stop sending marketing communications at any time by contacting us using the details in this Privacy Policy.

We will not sell your personal information to third parties for their own direct marketing purposes.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device which can help a website operate correctly, remember preferences, understand how visitors use the website and, where applicable, support marketing or advertising activities.

Some cookies may be necessary for the website to function and may be used without consent where permitted by law. Other cookies, such as certain analytics, advertising or tracking cookies, may require your consent.

Where consent is required, we will provide an appropriate cookie consent mechanism.

For more information about the cookies used by our website, including how to manage your preferences, please see our Cookie Policy.

8. Who We Share Personal Information With

We may share personal information where necessary to provide our services, operate our business, comply with legal requirements or protect our legitimate interests.

Depending on the circumstances, this may include sharing information with:

    • delivery recipients and other parties involved in a collection or delivery;

    • employees, drivers and contractors who need the information to provide the requested service;

    • payment providers and financial institutions where necessary to process payments;

    • accountants, professional advisers and insurers;

    • IT, website hosting, email and other technology service providers;

    • communications or customer-management providers;

    • government bodies, regulators, law enforcement agencies or courts where we are legally required or permitted to do so; and

    • other service providers where this is necessary to operate our business.

We expect organisations that process personal information on our behalf to provide appropriate security and to process information only in accordance with our instructions and applicable data protection law.

We do not sell personal information.

9. Information About Delivery Recipients

When you arrange a courier service, you may provide us with personal information relating to another person, such as a recipient.

You should only provide personal information to us where you are authorised to do so and where it is appropriate for us to use that information for the purpose of providing the courier service.

Where appropriate, you should make the recipient aware that their information has been provided to us and direct them to this Privacy Policy.

We may use recipient information to arrange, communicate about and complete the relevant collection or delivery.

10. International Transfers

We aim to keep personal information within the United Kingdom where reasonably possible.

However, some of our service providers may process personal information outside the UK. Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law.

Depending on the circumstances, these safeguards may include an adequacy decision, the use of appropriate contractual safeguards or another lawful transfer mechanism.

11. How Long We Keep Personal Information

We will retain personal information only for as long as we reasonably need it for the purposes for which it was collected, including to provide our services, maintain appropriate business records, comply with legal and accounting obligations, resolve disputes and establish, exercise or defend legal claims.

Different types of information may be retained for different periods.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

We do not retain personal information indefinitely simply because it may be useful in the future.

12. How We Protect Personal Information

We take reasonable and appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

The measures we use may include appropriate access controls, secure systems, passwords, staff awareness and other safeguards appropriate to the nature and risks of the information we process.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. If you have concerns about the security of your personal information, please contact us.

13. Your Data Protection Rights

Under UK data protection law, you may have a number of rights in relation to your personal information.

These may include the right to:

Access your personal information.
You can ask us for a copy of the personal information we hold about you.

Correct inaccurate information.
You can ask us to correct or complete personal information that is inaccurate or incomplete.

Request erasure.
In certain circumstances, you can ask us to delete your personal information.

Restrict processing.
In certain circumstances, you can ask us to restrict how we process your personal information.

Object to processing.
In certain circumstances, you have the right to object to our processing of your personal information, including where we rely on legitimate interests.

Object to direct marketing.
You have an absolute right to object to the processing of your personal information for direct marketing purposes.

Data portability.
In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format and to have it transmitted to another organisation.

Withdraw consent.
Where we rely on consent to process your personal information, you can withdraw that consent at any time.

Not all rights apply in every situation, and some rights are subject to legal conditions and exemptions.

Further information about your rights is available from the Information Commissioner’s Office.

14. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

Email: [email protected]
Telephone: 07831 830240
Post: Demarco Couriers, 245 North Gower Street, Camden Town, London NW1 2NN

We may need to ask you for additional information to confirm your identity before responding to certain requests. This is a security measure designed to ensure that personal information is not disclosed to the wrong person.

We will respond to valid requests within the time period required by applicable data protection law.

In some circumstances, we may be entitled to refuse a request or charge a reasonable fee where permitted by law. If this applies, we will explain why.

15. Automated Decision-Making and Profiling

We do not currently anticipate making decisions about individuals using solely automated processing that produce legal or similarly significant effects.

If this changes, we will provide the information required by applicable data protection law and ensure that any such processing is carried out lawfully.

16. Data Protection Complaints

We take concerns about the handling of personal information seriously.

If you believe that we have not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and try to resolve your concern.

You can make a data protection complaint by contacting:

Email: [email protected]
Telephone: 07831 830240
Post: Demarco Couriers, 245 North Gower Street, Camden Town, London NW1 2NN

When dealing with a data protection complaint, we will review the concern, investigate where appropriate, provide a response and take reasonable steps to resolve the issue where we identify that something has gone wrong.

We will acknowledge your data protection complaint within 30 days of receiving it. We will take appropriate steps to investigate your concerns without undue delay and will keep you informed of the progress of our investigation where appropriate.
 
Once our investigation is complete, we will explain the outcome of your complaint and, where appropriate, any action we have taken or intend to take.
 
If you are not satisfied with our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).

The ICO can be contacted through its website or by telephone.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

You can find further information about making a complaint on the ICO website.

17. Personal Information Relating to Children

Our services are not specifically directed at children.

We do not knowingly collect personal information from children through our website for purposes that are unrelated to providing our services.

Where information relating to a child is necessary for a legitimate courier or delivery purpose, we will process that information only where there is a lawful basis for doing so and with appropriate safeguards.

18. Third-Party Websites

Our website may contain links to websites operated by third parties.

This Privacy Policy applies only to the processing of personal information carried out by Demarco Couriers. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you read the privacy policies of any third-party websites you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

Any changes will be published on this page and the “Last updated” date will be amended accordingly.

We recommend checking this page periodically to ensure that you are aware of any changes.

20. Contact Us

If you have any questions about this Privacy Policy or how Demarco Couriers handles personal information, please contact us.

Demarco Couriers
245 North Gower Street
Camden Town
London
NW1 2NN

Email: [email protected]
Alternative email: [email protected]
Telephone: 07831 830240

We will be happy to answer questions about how we collect, use and protect personal information.